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 GRiSO service?

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hookah
Montanarolo
Montanarolo


Posts : 22
Join date : 2014-12-27
Age : 62

PostSubject: GRiSO service?   Thu Apr 09, 2015 1:51 pm

Took my 2013 GRiSO into my dealer on Tuesday because the oil warning light came on along with the oil can icon on the dash.Since then they have been putting me off saying the Moto Guzzi site is down and they can't do anything until it comes back up.The last time I was in was when my dash said my fuel consumption was 16.5 litres per 100klms.They told me that was perfectly normal for these bikes.I know they lied about the mileage are they also B.S.ing me about needing the sight to work on the bike? Cheers Stan.
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Grisonut
GRiSO
GRiSO


Posts : 1015
Join date : 2014-01-02

PostSubject: Re: GRiSO service?   Thu Apr 09, 2015 2:29 pm

Yeah it's bollocks...
Is there another dealer in your area?
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Pete Roper
GRiSO
GRiSO


Posts : 3783
Join date : 2013-05-29
Age : 59

PostSubject: Re: GRiSO service?   Thu Apr 09, 2015 3:26 pm

The manuals are on-line but really, the OBD are telling them it's an oil pressure problem for fucks sakes! Tell 'em to pull the pressure sensor out and spin the motor over with the plugs out. If oil spurts out the pump is fine and its a dodgy switch. Replace switch. Happy customer! If oil doesn't spurt out they'll have to look further. A frightening prospect of they're as hopeless as you say!

Pete
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Steak
L'Innominato
L'Innominato


Posts : 1905
Join date : 2013-05-28
Age : 51

PostSubject: Re: GRiSO service?   Thu Apr 09, 2015 3:38 pm

It depends. If they are processing the service as a warranty claim, then yes, they would need to have access to the MG dealer site in order to process the claim. They could certainly do the work under the assumption that the claim would be approved, but that would be at risk to them.

If you're going to the dealer in Chilliwack, then relax. The Gords will take care of your GRiSO just fine. If you are going somewhere else, then I couldn't say.

16.5 Litres per 100 kM is ridiculously low efficiency, but the dash really isn't very good at calculating efficiency. Personally, I never even look at it, but rather keep track of my odometer at fill up and math it out when I am curious. So if your dealer says the efficiency is typical, that's crap. But if he says that's typical for a dash reading, then he's not so far off.

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2012 MOTO GUZZI GRiSO 1200SE

2013 MOTO GUZZI STELVIO 1200NTX - Orange Blossom Special
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Fissionmaker
Tanabuso
Tanabuso


Posts : 80
Join date : 2015-03-30

PostSubject: Re: GRiSO service?   Thu Apr 09, 2015 5:01 pm

I hope you are back on your bike quickly. Sadly some dealers don't embrace the ownership experience as we do, and we have few options other than to educate ourselves. Don't allow your dealer to ruin your ownership of a most unique machine.
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hookah
Montanarolo
Montanarolo


Posts : 22
Join date : 2014-12-27
Age : 62

PostSubject: Re: GRiSO service?   Thu Apr 09, 2015 9:03 pm

Fissionmaker wrote:
I hope you are back on your bike quickly. Sadly some dealers don't embrace the ownership experience as we do, and we have few options other than to educate ourselves. Don't allow your dealer to ruin your ownership of a most unique machine.
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hookah
Montanarolo
Montanarolo


Posts : 22
Join date : 2014-12-27
Age : 62

PostSubject: Re: GRiSO service?   Thu Apr 09, 2015 9:13 pm

Thank you all for your positive responses,I love my bike and I knew going in that the dealer I purchased it from was the worst in North America for motorcycles and boats and anything they sold or serviced.However it was the only Guzzi dealer on Vancouver Island and they had the bike I wanted so....In the future I will try to time my service intervals with trips to Washington so I can get them done at Moto Intl. in Seattle .Cheers Stan.
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Street
Nibbio
Nibbio


Posts : 890
Join date : 2013-05-29
Age : 57

PostSubject: Re: GRiSO service?   Thu Apr 09, 2015 9:47 pm

hookah wrote:
....In the future I will try to time my service intervals with trips to Washington so I can get them done at Moto Intl. in Seattle...

Be sure to let us know when you're coming. There are a lot of Guzzi folks here in Seattle and we don't need much of an excuse to get together.
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waterbottle
GRiSO
GRiSO


Posts : 1039
Join date : 2015-02-02
Age : 55

PostSubject: Re: GRiSO service?   Thu Apr 09, 2015 11:43 pm

See Hookah, what a friendly bunch here.
Does your user name refer to Scuba diving ? or do you hang around under Red street lights at night Laughing
GRiSO's are a nice bike, don't be put off by poor support , yes they may have a genuine concern but a good trusted dealer a Looooong way from home is an excuse for a good ride cheers
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Steak
L'Innominato
L'Innominato


Posts : 1905
Join date : 2013-05-28
Age : 51

PostSubject: Re: GRiSO service?   Fri Apr 10, 2015 7:52 am

hookah wrote:
Thank you all for your positive responses,I love my bike and I knew going in that the dealer I purchased it from was the worst in North America for motorcycles and boats and anything they sold or serviced.However it was the only Guzzi dealer on Vancouver Island and they had the bike I wanted so....In the future I will try to time my service intervals with trips to Washington so I can get them done at Moto Intl. in Seattle .Cheers Stan.

Don't forget the Gords at Valley Moto in Chilliwack, BC. That's a good outfit and those guys will take good care of your bike.

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2012 MOTO GUZZI GRiSO 1200SE

2013 MOTO GUZZI STELVIO 1200NTX - Orange Blossom Special
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bradbusa
Tanabuso
Tanabuso


Posts : 52
Join date : 2015-02-14
Age : 31

PostSubject: Re: GRiSO service?   Fri Apr 10, 2015 3:41 pm

FWIW i just picked my GRiSO up from the dealer here in fort myers for warranty issues, and they told me the same thing about the MG website being down.
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PostSubject: Re: GRiSO service?   Today at 4:03 pm

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