For someone so screwed over, he certainly has a good sense of humour.
Once when I had a BMW, I went to the same dealership and asked for a rear shock (genuine no less). I was greeted with "yeah, that will be $x,000". Needing one, I then asked to go-ahead, only to be told "Sorry, there is non in Australia, and we can't tell when there will be"
Awesome I thought. i asked what I should do in the meantime. I was politely informed that they couldn't help me, BUT I could approach IKON in Albury. I did, I got and for around $500 less than the genuine part.
Care factor there was just about nil. Luckily I used to work with one of the guys in spare parts and he let me in on the IKON solution.