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 Recall letters are in the mail/ GRiSO 8V '12 and '13s

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RR Bob
Montanarolo
Montanarolo


Posts : 18
Join date : 2013-06-01
Age : 64

PostSubject: Recall letters are in the mail/ GRiSO 8V '12 and '13s   Fri Aug 23, 2013 12:41 am

For those members affected, there's a formal Safety Recall Notice
being mailed out for a suspension part on certain Grisos (as well as
some Norges and Stelvios.)  It should not be a major job and the letter
states about an hour for the replacement of the affected part.

Steak, this subject also has a very informative thread currently ongoing
at the WildGuzzi board, including VINs and other info.  Maybe we can import
the VIN list for our members here that may own 2012-2013 GRiSO 8V models?

The letter for my bike came 22 August (yesterday.)

Part to be replaced is the "rear suspension double connecting rod" due to
some of those parts not meeting "quality standards."  It's a 4 page letter and
it comes from Piaggio western USA HQ in Costa Mesa, CA.

Any owners can call them direct at Customer Care 212-380-4433.  (Sounds like
a New York City number.)  They will check your VIN over the phone if you
think you might be included in this, and have not received the letter yet.
Tell them "Safety Recall Number 13V-323."
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Steak
L'Innominato
L'Innominato


Posts : 1905
Join date : 2013-05-28
Age : 51

PostSubject: Re: Recall letters are in the mail/ GRiSO 8V '12 and '13s   Fri Aug 23, 2013 1:23 am

As of today, I have not yet received any recall notice for my 2012 1200SE, but here are the relevant documents should anyone like to reference their VIN.

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2012 MOTO GUZZI GRiSO 1200SE

2013 MOTO GUZZI STELVIO 1200NTX - Orange Blossom Special
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RR Bob
Montanarolo
Montanarolo


Posts : 18
Join date : 2013-06-01
Age : 64

PostSubject: Re: Recall letters are in the mail/ GRiSO 8V '12 and '13s   Sat Aug 24, 2013 12:35 pm

Thanks Steak for copying the VIN list here.  

So, yesterday I went in to my local shop that handles these sort of things in San Diego. (GP)

The Svc Manager and  Paul, the owner told me it was the "first they had heard" of the recall.

I believe them; they have been having a few issues with Piaggio over the new Cali 1400 and
some other admin stuff.  No other customer beside me had presented the recall letter.  I don't
necessarily need to be the first getting it done; I've got other bikes to ride.

The parts aren't there either, so it's a moot point for now.  They told me to "call back" around
9/1/13 to see if the replacement parts have arrived.  I really can't blame GP for this one; if
Piaggio is sending out the letters and the "parts aren't there in the shop" well that speaks for
itself.

I've looked at the offending part and it looks easily accessible from the bottom.  I don't think much
plastic/bodywork has to be removed to get at it.  Maybe a one to 1 1/2 hour job for a skilled Guzzi mechanic,
if you're fortunate enough to have one of those in your area. study
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Steak
L'Innominato
L'Innominato


Posts : 1905
Join date : 2013-05-28
Age : 51

PostSubject: Re: Recall letters are in the mail/ GRiSO 8V '12 and '13s   Tue Aug 27, 2013 11:28 am

I got my recall letter this weekend while I was at the Guzzi campout on the Washington coast. I got a message from Moto International this morning that they ordered my replacement part this morning.

Hopefully it will get here before I need to ride down to Lake Tahoe for Ironman. I'll be doing motorcycle media support again, running a cameraman all around the course.

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2012 MOTO GUZZI GRiSO 1200SE

2013 MOTO GUZZI STELVIO 1200NTX - Orange Blossom Special
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Pete Roper
GRiSO
GRiSO


Posts : 3779
Join date : 2013-05-29
Age : 59

PostSubject: Re: Recall letters are in the mail/ GRiSO 8V '12 and '13s   Tue Aug 27, 2013 2:04 pm

It takes about 1/2 an hour to replace. Make sure they add some grease to the new bearings before installation.

Pete
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PostSubject: Re: Recall letters are in the mail/ GRiSO 8V '12 and '13s   Today at 12:45 am

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