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 Greetings from finland.

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Kadonnut
Carlotto
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Join date : 2016-05-21

PostSubject: Re: Greetings from finland.    Fri May 11, 2018 2:08 am

I'll pass this time.. i try not to pay this myself.. atleast this should not be my prob... service screwed up badly.. im happy to pay just what it takes to put roller kit in.. but nothing else that might be broken because this situation..
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Pete Roper
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Join date : 2013-05-29
Age : 61

PostSubject: Re: Greetings from finland.    Fri May 11, 2018 3:18 am

It was a joke my friend. Although less serious offers have been taken up.

Look. You’re in a bad place on this, anyone who looks at the inter webs knows that. I have to dangle the hook but at the end of the day I want you to have a great running bike. If we can help you, even from a remote location, just ask. OK?

Pete
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Kadonnut
Carlotto
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PostSubject: Re: Greetings from finland.    Fri May 11, 2018 5:39 am

New dealer said "we doubt that guzzi gives anything free but lets see" i'll bring that bike here as soon as i can.. but 29.5 theyll check it...
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Pete Roper
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PostSubject: Re: Greetings from finland.    Fri May 11, 2018 6:21 pm

Well, they should, if they're going to honour their own policy. Really it all depends on two things. Firstly the factory which has the ultimate say and its for this reason that it is very important to make sure ALL the required information is provided and that its provided in the right way and then secondly the dealer has to be interested enough to try and do the right thing.

At the end of the day there is little to no incentive to try and chase up warranty on other people's problems. You don't get paid for warranty work, you get a set amount of hours decided by the factory for the repair and nothing for the diagnostic time. The hourly rate is about 1/3rd to 1/2 of real shop rate and it isn't given to you as cash, its given to you as a 'Credit' against your parts account! You can understand why shops are reluctant to take on what are perceived as 'Other Peoples Problems' and in fact its exactly the reason I'm no longer an 'Official' service agent for Moto Guzzi.

I knew with the new importer I'd just be getting bikes sold from big 'Box Shop' dealers in the major metropolitans which would have had little or no pre delivery done and any that had been touched would of had the assembly done by the work experience kid with zero supervision. They's then be waved on their way and when it turned to shit they'd phone up the shop they bought from who would say I was their nearest service agent and I'd be overjoyed to fix their shit! So I end up having to deal with an angry, pissed off customer and listen to him telling me how Moto Guzzi are shit and anyone who works on them is a c*nt! Anyone who knows me knows exactly how that's going to work out for them......

Pete
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Kadonnut
Carlotto
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PostSubject: Re: Greetings from finland.    Sat May 12, 2018 5:34 am

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And so i bought one 1100.... just like candy it is.. maddness to have all three engines? Three nice colors? Maybe but only two of these engines run at this time and no harley roadking to me..
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beetle
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PostSubject: Re: Greetings from finland.    Sat May 12, 2018 3:09 pm

Orange is the best (and fastest) colour.

cheers



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Greetings from finland.
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